Restart your Wi-Fi router and modem, and then try to connect your Surface to your Wi-Fi network. Solution 3: Restart your modem and Wi-Fi router If you can’t connect on another device either, it might be a problem with your Wi-Fi router or modem. If you can connect to your Wi-Fi network, there might be a problem with your Surface. Try to connect to your Wi-Fi network on another device, such as your mobile phone or tablet. If you don’t see your Wi-Fi network listed in the available networks on your Surface, you should first make sure your network is available and working properly.

Solution 2: Check your network on another device If you can now see your wireless network but still can’t access the internet, see Fix Wi-Fi connection issues in Windows for more solutions. If you still don’t see your network listed on your Surface, try Solution 4. Select Wi-Fi and make sure that Wi-Fi is On. įor Airplane mode, turn it On, then turn it back Off. Go to Start, and select Settings > Network & internet. Open Windows Update Solution 1: Turn airplane mode on and then back off Note: If you get connected to Wi-Fi, make sure you have the latest Windows updates, so you have the latest Wi-Fi network adapter driver installed.